Refund from the hardship fund

If you cannot or do not want to use the Deutschlandsemesterticket, you can apply for a refund of the semester fee under certain conditions.

Possible reasons for this could be, for example, a severe disability or absence from the university.
The Studierendenwerk Hamburg is responsible for processing these applications. Detailed information on the conditions and deadlines as well as the digital application form can be found on the Studierendenwerk Hamburg website.

Refund on exmatriculation

If you exmatriculate, you can have the costs for your Deutschlandsemesterticket reimbursed by the S-Bahn Hamburg on a pro rata basis for the remaining period of use on presentation of your certificate of exmatriculation.

Please send the reimbursement request with a copy of your certificate of exmatriculation and your bank details by post to the following address:

S-Bahn Hamburg GmbH
Jan Rohland
Hammerbrookstraße 44
20097 Hamburg