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VPN Client on Microsoft Windows 10 / 11

1. Installation of the Cisco Anyconnect VPN Client

Please follow the instructions for the installation (to enlarge, click on the screenshots):
  1. Download the latest Cisco AnyConnect VPN Client from our download page for Windows.
  2. Start the installation with administrative rights. If the Benutzerkontensteuerung a.k.a. User Account Control interferes, please allow the execution with administrative rights.
  3. After extraction the installation starts automatically and the software is installed without any further questions.
  4. The Cisco Anyconnect VPN Client is accessible through the start menu; or over the tile UI under the name Cisco AnyConnect Secure Mobility Client. To start up the VPN quicker, you can create a shortcut on the desktop.

2. Establish a VPN Connection

  1. Start the VPN Client.
  2. Enter the servername any.rz.tuhh.de and click on conect. After a successfull connect a window will appear in which you have to enter your username and Kerberos-password. Please ask questions regarding your account (username, password) at the User Service Center (Helpdesk).
  3. If you have successfully been authenticated as a TUHH user, you will receive a welcome message.
  4. A lock in the system tray (left to the clock) shows the state of the encrypted connection to the TUHH:
    If the lock is closed, you are securely connected to the TUHH. If the lock is open, there is no VPN tunnel!

3. Disconnect from VPN

  1. To disconnect from the VPN please click on Disconnect in the window of the VPN Client or right click on the symbol in the taskbar and left click on VPN Disconnect.
  2. The connection will be disengaged and the symbol in the taskbar will change accordingly. The locked lock will open now.

4. Uninstallation of the Cisco AnyConnect VPN Clients

  1. Press the Windows-Key and open the settings via the gear. Alternatively, you can search for settings.
  2. Click Apps.
  3. Under the Apps and Features tab, search for the Cisco AnyConnect Secure Mobility Client and then click Uninstall. Now click again on the newly displayed Uninstall.
  4. Allow the systemchange and run the uninstall program.
  5. Confirm the question of the Cisco AnyConnect Secure Mobility Client and the program will be uninstalled.

Questions/Support

Please make sure that your device has the latest patches installed, that you are not using more than one anti-virus program and that no "unblocker" is active.
(Unblocker are programs which can unlock content, that is blocked in one country, but not another.)

If you have questions or problems, please have a look at our help pages first. (Klick here for VPN Help)
With questions, suggestions, reports or further problems please contact our User Service Center (Helpdesk). We respond quickly to e-mails to servicedesk@tuhh.de.

In the non-lecture period, the WLAN consultation will take place with Finn Müller in room E2.047/E2.048. You can find the dates here, as well as in the corridors in the E building.

  • Thusdays 09 AM - 12 PM
  • Thursdays 09 AM - 12 PM