MDS: Svenja Damberg, M.Sc.

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Svenja Damberg, M.Sc.

Research Fellow (2017 - 2021)

2017 – 2021

Research Fellow and Doctoral Student at the Institute of Human Resource Management and Organizations.

2016 – 2017

Marketing & Communications Manager at RelinkLabs ApS, a recruitment technology startup situated in Copenhagen, Denmark.

2013 – 2016

Copenhagen Business School: MSc Business and Development Studies. Minor in Social Entrepreneurship. Diploma thesis on Strategic NGO Management.

2012

Federation University Australia, exchange semester with a focus on International Human Resource Management and Marketing Research.

2010 – 2013

University of Southern Denmark: Danish-German Double-Degree Programme in BSc International Management and Modern Languages with a major in Human Resource Management and Marketing.

This research project examines the reputation of banks from the customer's perspective. The theoretical model is based on reputation and satisfaction models from the marketing literature. The project consists of three studies. First, the established reputation model by Schwaiger (2004) is adapted to the banking context. Second, the model is extended by the construct of trust, and third, a new construct - especially for cooperative banks - is developed. The results of the PLS path analysis show that performance and attractiveness positively influence bank reputation, which in turn has a positive impact on customer satisfaction and loyalty. Furthermore, trust is positively influenced by perceived likeability. Cooperative orientation mediates the relationship between reputation and customer satisfaction. The results have far-reaching implications for the strategic reputation management of banks from a theoretical and practical perspective.

Bank Reputation
Cooperatives
Customer and Member Satisfaction
PLS Path Modeling Methods
Subjective Well-Being
Technology Acceptance in Health Care

ORCID iD icon https://orcid.org/0000-0002-4733-074X

Publications

Damberg, S. & Frömbling, L. (2022). "Furry Tales": Pet Ownership's Influence on Subjective Well-being During Covid-19 Times, Quality & Quantity, 56, 3645-3664.

Damberg, S., Schwaiger, M., & Ringle, C. M. (2022). What’s Important for Relationship Management? The Mediating Roles of Relational Trust and Satisfaction for Loyalty of Cooperative banks’ Customers. Journal of Marketing Analytics, 10, 3-18.

Damberg, S. (2021, in press). Predicting Future Use Intention of Fitness Apps Among Fitness App Users in the United Kingdom: The Role of Health Consciousness, International Journal of Sports Marketing and Sponsorship.

Damberg, S. (2021). Wahrgenommene Reputation der Genossenschaftsbanken und nachhaltige Zufriedenheit ihrer Mitglieder-Kunden in Deutschland, Zeitschrift für das gesamte Genossenschaftswesen (ZfgG), 71(2), 70-89.

Damberg, S., Schwaiger, M. & Ringle, C.M. (2021, in press). What’s important for relationship management? The mediating roles of relational trust and satisfaction for loyalty of cooperative banks’ customers, Journal of Marketing Analytics.

Liu, Y., Yu, C., & Damberg, S. (2021, in press). Exploring the Drivers and Consequences of the "Awe" Emotion in Outdoor Sports - A Study Using the Latest Partial Least Squares Structural Equation Modeling Technique and Necessary Condition Analysis, International Journal of Sports Marketing and Sponsorship.

Saari, U. A., Damberg, S., Frömbling, L., & Ringle, C. M. (2021). Sustainable Consumption Behavior of Europeans: The Influence of Environmental Knowledge and Risk Perception on Environmental Concern and Behavioral Intention, Ecological Economics, 189(107155).

Frömbling, L., Damberg, S., Saari, U., & Ringle, C. M. (2022). Predicting Sustainable Consumption Behavior of Europeans Using the CVPAT Approach. 2022 International Conference on Partial Least Squares Structural Equation Modeling (PLS2022), Babes-Bolyai University, Cluj-Napoca, Romania.

Lucius, Z. K., Meinel, M., Damberg, S., & Ringle, C. M. (2022). Internal CSR under constraints: When working from home hurts the CSR-creativity link. Academy of Management Proceedings, Vol. 2022, No. 1, p. 16307.

Damberg, S. (2021). Challenge-Based Learning als zukunftsorientieres Lehr- und Lernkonzept? Proceedings of the SAP Academic Community Conference D-A-CH 2021, Zeppelin University, Friedrichshafen, Germany.

Damberg, S. (2021). Customer-Perceived Reputation and Sustainable Satisfaction in the German Banking Sector: Structured Abstract. Presentation at the 2021 Academy of Marketing Science (AMS) Virtual Conference, New York, US.

Damberg, S. (2021). Über die nachhaltige Zufriedenheit von Genossenschaftsbankkunden. Presentation at the 14. International NPO-Colloquium, Johannes Kepler University, Linz, Austria.

Damberg, S. (2021). Understanding Cooperative Orientation in the Cooperative Banking Context. Presentation at the ICA Research Conference of the 33rd World Cooperative Congress, Seoul, South Korea.

Mischel, T. & Damberg, S. (2021). Drivers of Customer Satisfaction with Waste-Disposal-Services. A PLS-SEM Approach. Proceedings of the Hamburg International Conference of Logistics (HICL), Hamburg University of Technology (TUHH), Hamburg, Germany.

Damberg, S. (2020). Über den Einsatz von SAP S/4HANA in der digitalen, internationalen Lehre. Proceedings of the SAP Academic Community Conference D-A-CH 2020, Munich, Germany.

Damberg, S. (2019). On the Role of Member Value in Cooperatives. Presentation at the XXIV. Nachwuchswissenschaftler/innen-Tagung der AGI, Nuremberg, Germany.

Damberg, S. (2019). The Role of Social Innovations in Platform Coops and Perceived Member Value. Presentation at the ICA-CCR European Research Conference, Berlin, Germany.